Typically, orders are dispatched within 48 hours. Once your order has been shipped, you will receive an email containing tracking information, allowing you to monitor the status of your order until it arrives at its destination. Delivery depends on your location but we ask to allow 5-10 days.

Estimated Shipping Times:

Australia: 5-8 business days

New Zealand: 6-9 business days

***Please note: During sale events and peak times, extended shipping times are expected.

After placing your order, you'll get an immediate confirmation email. Once your order is processed and shipped, expect a second email with your tracking number within 1-3 business days. If our emails aren't in your inbox, please check your junk/spam folders. If you still can't find your order confirmation, feel free to contact us for help.

If you've completed the checkout process and confirmed your order, it might be tough to cancel because our system quickly sends it to our delivery partner for speedy service. If you need to make changes or cancel, email us right away, and we'll try our best to help. Once an order has been marked as shipped and assigned a tracking number, we are unable to make any changes to the delivery address.

If you're facing difficulties in achieving the smooth, quick, and irritation-free shaves you desire, please check out some tips and tricks on how to get the best results. Lots of people got the smooth, quick, and irritation-free shaves they wanted without having to return anything!

To start a return, just follow the guidelines below.

1. Ensure you qualify for a return (received your products in the last 30 days).

2. Select a courier service and cover the return shipping cost (we don't cover it or provide labels).

3. Send the return to our warehouse at the listed address.

4. Share your return receipt or tracking info via email. Without tracking info, we might not process your return.

Flat 3/746 Fourteenth St, 

Mildura VIC 3500, Australia

After we get your return details, we'll process your refund, which should reflect in your original payment method within 5-10 business days.

To qualify, you must have received your order within 30 days. Then, email hello@baldcut.co to start a return, and include your order number in the package. Don't miss any of the original accessories. Once we get and handle your return, we'll quickly give you a refund or exchange.

Ensuring the cleanliness of the blades in your electric rotary shaver after every use is crucial. This practice prevents the accumulation of dirt, oil, and dead skin cells that can gather on the blades and potentially lead to irritation or infection. To clean the blades effectively, follow these steps: First, turn off the shaver and detach the head from the body. Rinse the head under running water to eliminate any hair or debris, and then employ a small brush to delicately remove any remaining buildup.

The frequency at which blade replacement is necessary for your electric rotary shaver may vary depending on usage frequency and hair coarseness. As a general guideline, we suggest replacing the blades between every 25-50 shaves to maintain optimal performance. Over time, blades can lose their sharpness and effectiveness, leading to an uneven or uncomfortable shave. Moreover, worn-out blades are more prone to trapping dirt, oil, and dead skin cells, potentially causing irritation or infection. To ensure the best performance and minimize the risk of skin irritation, we recommend regular blade replacements. If you observe a decline in the shaver's cutting efficiency, it is likely an indication that blade replacement is due.

Certainly! Our shaver is suitable for use in the shower, thanks to its IPX5 waterproof design, which allows it to withstand water splashes and jets from any direction. Utilizing the shaver in the shower or with the assistance of shave gel can aid in softening the hair, facilitating easier cutting and leading to a smoother and more comfortable shave. However, it is crucial to ensure that the shaver is thoroughly dried before storing or charging it.

Give your new shaver up to 4 weeks to break in. Your scalp might take a few days to adjust to the new way the blades move, ensuring you achieve the smoothest shave. When you use regular razor blades on your scalp or skin, they remove a really thin layer of skin or scalp, which can be painful. Switching to electric shaving means you're shaving right at the skin line, not below it. Your skin and scalp need some time to get used to this change. Just trust the process—it gets better with time!

Yes they are! Baldcut was established with the goal of assisting individuals with sensitive skin in achieving smoother shaves without the potential for irritation.

Our offerings aim to deliver fast and comfortable shaving experiences, minimizing the likelihood of irritation commonly associated with conventional razors.

It's important to note that our products are not intended to diagnose, treat, or cure any diseases or conditions. Users are advised to exercise caution and apply common sense when using grooming products.

Indeed, our electric rotary shaver specially created for individuals with bald heads is crafted to deliver a close and smooth shave. The shaver incorporates multiple rotary blades that move in a circular motion, effectively trimming hair as closely as possible to the skin. Furthermore, the shaver is equipped with a pivoting head that effortlessly adapts to the curves of your head, ensuring a seamless and comfortable shaving experience. By utilizing our shaver with the correct technique, you can achieve a sleek and immaculate appearance on your head.

While our shaver is primarily intended for the head and scalp, it serves as an excellent tool for achieving a fast, convenient, and comfortable shave on various parts of the body, such as the face, chest, back, arms, legs, and more. Additionally, it can be safely used for trimming or shaving below the waist.

The electric rotary shaver specifically crafted for individuals with bald heads is engineered to prioritize skin sensitivity, ensuring a comfortable and irritation-free shaving experience. Unlike conventional razors that may result in nicks, cuts, and skin irritation, our electric rotary shaver is designed to minimize these risks, making it an ideal option for those with sensitive skin. By utilizing the correct technique and employing our shaver, you can achieve a polished and seamless appearance on your scalp while avoiding any form of irritation.

Our versatile shaver is engineered to accommodate both wet and dry shaving, based on your personal preference. It is designed to be used in either condition, allowing you the flexibility to choose whether to use it with or without shaving cream or gel. Shaving dry offers the advantage of being quicker and more convenient, while wet shaving tends to be gentler on the skin and often leads to a smoother shave.

Absolutely! Regardless of whether you're a male seeking to shave your head or a female aiming to shave your legs, our electric rotary shaver is a trustworthy and effective tool. It enables you to swiftly, securely, and comfortably achieve the desired look you seek.

Our comprehensive shaving kit comprises a range of attachments, including the Precision Clipper and safety guards in 3mm, 5mm, and 7mm sizes. The trimmer allows you to achieve a stubble-like length, or utilize the guards for tasks such as fading, trimming, and shaping your beard. It provides you with the flexibility to achieve various styles and precision in your grooming routine.

The SkullSafe™ blade head included in our product is specifically designed for maintaining a clean-shaven bald head. If your head hair has grown longer than 7-10 days of stubble, we suggest using the precision clipper to trim it first before utilizing the rotary blade for the desired shaving outcome. This sequential approach ensures optimal results when grooming your scalp.

Our electric rotary shaver tailored for individuals with bald heads provides numerous advantages compared to traditional razors or trimmers. Here are some key benefits to consider:

Convenience: Our electric rotary shaver is designed to be quick and effortless, streamlining your grooming routine. With this tool, you can easily and efficiently shave your head or other body parts without the need for shaving cream, water, or additional accessories.

Comfort: Unlike razors that may cause nicks, cuts, and skin irritation, our electric rotary shaver prioritizes gentle care for your skin. Its pivoting head seamlessly follows the contours of your body, ensuring a smooth and comfortable shaving experience.

Efficiency: Our electric rotary shaver is optimized for fast and efficient shaving, allowing you to shave your head or other body parts in as little as 90 seconds. The multiple rotary blades work in harmony to swiftly and effectively cut hair, delivering a close shave with minimal exertion.

Versatility: While our electric rotary shaver is primarily designed for scalp use, it also serves as a versatile tool for shaving hair on other body areas like legs and arms. This adaptability makes it a convenient solution for all your shaving needs.

In summary, our electric rotary shaver guarantees a prompt, convenient, and comfortable shaving experience that surpasses that of traditional razors or trimmers.

If your shaver is acting up, you can do a simple check to figure out if it's the device or the blade causing the problem. Take off the 5-blade attachment and try using the machine without it. If the blade is the issue, it might act like the battery is faulty.

If your shaver won't turn on, won't charge, or doesn't work with any attachment, it's likely a problem with the device.

Once you know which part is causing trouble, send us an email at hello@baldcut.co, and we'll help you out!

The Baldcut shaver comes with a standard 1-year warranty, or an upgraded lifetime warranty for active Baldcut Shave Plan members.

To initiate a warranty claim, please send an email to hello@baldcut.co. If we confirm that your claim details are all in order and submitted on time, we'll approve your warranty request. After we get and check the product you sent back, we'll send you an email to confirm we got it and are working on your request.

Our blade refill program is the easiest way to never run out of fresh, sharp blades. In order to maintain optimal performance of your Baldcut head shaver, changing your blades is essential. All active blade refill members are upgraded to a Lifetime Warranty for as long as the plan remains active. We'll send you a fresh new blade every 6, 8 or 12 weeks (it's your plan, you choose!) so you can continue experience smooth shaves. Adjust, skip cancel anytime.

We always let you know before charging or processing anything when your next shipment is on the way. Expect an email notice three days before your shipment, so you can easily make any changes, cancel, or modify as needed.

It seems like your initial purchase included our exclusive blade refill service. This resulted in a discount during checkout, and every 6 weeks, we send you new blades.

Subscribers enjoy an automatic upgrade to a lifetime warranty. The warranty remains active as long as the plan is ongoing, and they receive a replenishment order within 90 days of filing a warranty claim.

Feel free to adjust your subscription anytime, such as skipping, canceling, or changing the frequency, directly through your self-service membership portal. Simply log in and click on "Manage Subscriptions" to make any necessary changes.

The blade subscription plan ensures you never run out of sharp blades and comes with a lifetime warranty for all active members. As long as your plan is ongoing, you enjoy the benefits of a Lifetime Warranty. Receive a new blade every six weeks, or customize the frequency according to your preference. Enjoy free shipping, and feel free to adjust, skip, or cancel your plan anytime—it's your personalized shave plan.

Click here to upgrade to the blade subscription plan

We'd be sorry to see you go, but if you need to, please log in to your account, go to the subscription tab, and click on edit to cancel your subscription.

*We're dealing with a high volume of requests, so it may take up to 24 hours for our support team to respond. Thanks for your patience, and we'll get back to you soon!*

Feel free to contact our friendly support! Please use our email address - hello@baldcut.co. This will ensure that we have a record of our conversation. If you have questions about your order please include your order number in your email! Thank you for reaching out!

*Please note our customer service team only work Monday-Friday, from 08:00-17:00 ACST.